Module details for Interpersonal Skills and Helping Conversations


This module will provide the practical and theoretical skills training needed to effectively communicate within different contexts, to open and close helping conversations, and engage in embedded counselling and conversations in mental health settings


The aim of this Module is to provide the student with the ability to engage in helping conversations in professional, and in non- professional roles

Learning Outcomes

By the end of this module the student should be able to:

1.  Recognise and perform basic skills required for effective communication e.g. attending, summarising, reflecting and information provision one-on-one, and in group contexts.

2.  Understand the context and need for embedded counselling, recognising situations where it might be appropriate and responding with skills required e.g. create space, boundary management, confidentiality.

3.  Recognise and respond appropriately to cultural difference within helping situations

4.  Recognise and manage risk in helping situations, and be able to refer individuals to further help when appropriate.

5.  Develop practical listening and helping skills both online and face to face

Indicative Content

1 Key skills in helping conversations

To include listening, body language, reflection and empathy

2 Models of embedded counselling and skilled helping

To include theoretical and practical aspects of embedded counselling, and Egan's Skilled Helper model

3 Personal and professional development

Students will be required to reflect on their own perspectives and boundaries in helping situations, and their personal soundness to act as helpers

4 Legal, professional and ethical issues

Aspects of professional conduct, ethical boundaries and policy associated with counselling and mental health contexts.

Teaching and Learning Work Loads

Teaching and Learning Method Hours
Lecture 0
Tutorial/Seminar 12
Practical Activity 24
Assessment 40
Independent 124
Total 200

Guidance notes

SCQF Level - The Scottish Credit and Qualifications Framework provides an indication of the complexity of award qualifications and associated learning and operates on an ascending numeric scale from Levels 1-12 with SCQF Level 10 equating to a Scottish undergraduate Honours degree.

Credit Value – The total value of SCQF credits for the module. 20 credits are the equivalent of 10 ECTS credits. A full-time student should normally register for 60 SCQF credits per semester.


We make every effort to ensure that the information on our website is accurate but it is possible that some changes may occur prior to the academic year of entry. The modules listed in this catalogue are offered subject to availability during academic year 2021/22 , and may be subject to change for future years.